Shipping policy

🚚 Shipping Policy

At Aura Cosmetics, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Shipping Methods

We offer the following shipping options:

Standard Delivery (Nationwide)
Express Delivery (Selected cities only, if available)
Cash on Delivery (COD) (if applicable in your region)
Courier Partners: Trusted third-party logistics providers in Pakistan

Shipping methods may vary depending on your location and product availability.

2. Order Processing Time

All orders are processed within [24 Hours] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email or SMS once your order has been processed.

3. Delivery Timeframes

Standard delivery time: [4-6 Working days]
Express delivery time: [2-3 days] (if available)

Delivery times may vary based on your location, courier delays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location and order weight.
Standard shipping cost: [300]
Free shipping may be available on orders above a certain amount (if applicable, e.g., “Orders above PKR 3000”).

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to check the status of your delivery on the courier’s website.
Please allow up to 24–48 hours for tracking information to update.

6. Delivery Issues and Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Courier service delays
- High order volumes
- Public holidays or unforeseen events
If your order is delayed significantly, please contact our support team at [auracosmetics884@gmail.com].

We are not responsible for delays caused by courier companies, but we will assist you in resolving any issues.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address is correct at checkout.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.
If a package is returned to us, re-shipping charges may apply.

8. International Shipping (If Applicable)

We dont currently offer international shipping to selected countries.
Delivery times and shipping charges for international orders will vary depending on location.
Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

If international shipping is not available, you may state: